credit card

[chazza]

If i buy something from a website, and return it, and the company doesnt give me my money back (they are notorious for being slow) within the time they say, am i within my rights to claim the money through my credit card?

[cardinal]

The credit card company will only pay your money back to you after you have tried ALL other means to get it back.

[BenDToy]

Also you should be aware that there is no legal requirement for them to repay your money for items that are not faulty. They may have a policy which offers customers that extra right, but no retailer, on line or otherwise, is legally obliged to do so.

[Uzoma]

I work for a bank and I know for a fact that Visa do have make the refund and then claim the money back for you from the company. This assumes that you bought with the same card. I would suggest that you don't ask if it can be done - just ask for a refund, I'm fairly confident you'll get it.

[lisaj]

Actually BenDToy, I think in the UK a retailer who offers good or services via a remote retail channel, eg. catalogue, phone or web must offer a 7 day change-your-mind period and accept the goods back no matter the reason, providing they are returned with original packing and in a resaleable condition... Any lawyers or consumer law experts out there pls confirm?