Item Returns

[ck1]

What's the deal with returning a product purchased online when the product tags have been removed? Does it still fall within the 'cooling-off period' if it's been used?

[follyfancier]

No unless you got it from QVC

[jackthehat]

I think it would depend on the nature of the item and the reason for the return.

[Old_Geezer]

My guess is if it's just a change of mind it's unlikely to still be covered, the retailer must value customer goodwill to a very large extent to take back used and then returned. But still worth asking.

If there is a fault then you don't need the cooling off period, depending on how long you've had it, the retailer or manufacturer has a responsibility to change/fix/whatever.

[barry1010]

The various laws allow you to examine the goods bought online, over the phone, by post etc as you would in a shop. Any more than that and they cannot be returned unless not as described, faulty or poor quality

[calmck]

Do you still have the tags to reattach

[barry1010]

That's nasty, calmck. Somebody would buy it believing it to be new and box fresh. Yuk

[bhg481]

Perhaps you could be a little more explicit saying what you bought and what you did with it.

[TonyV]

Was it a product bought from a [private seller, online merchant or a company like Amazon? How was it described?

[ladybirder]

If my used you mean worn then a big NO!