British Gas

[grumpy01]

This morning,out of the blue,received a circular addressed to my Father in Law.Unfortunately he wasn’t available to read it as he died 11 years ago.They were notified at the time and this is the first instance since.I rang them up spoke to a lady who said she transfer me to another department on pressing a button the phone line went dead.Very poor service British Gas.

[bobbinwales]

Just post anything back saying 'deceased'

[aelmpvw]

another complaint here, i've ben unable to log in to the british gas website for three days

[Theland]

If you have a fetish for phones, ring NHS 111, and fill yer boots :-)

[grumpy01]

I shall do that Bobbinwales.I cannot complain about the service I received as our electric went out in early December and an electrician came in a couple of hours but this sort of thing does little to enhance their reputation.

[maggiebee]

I still get regular letters from the Halifax informing me about my ISA. Cashed it in and closed the account at least 10 years ago. Waste of money IMO.

[ummmm]

It's just a computer glitch.

[teacake44]

When you get a company like BG decide to change engineers working contract in the middle of winter, and a pandemic when far more people are at home, in turn engineers have little option but to retaliate by working to rule leaving a lot of contract customers without annual services being carried out. But that's BG for you, dropped them years ago

[SIRandyraven]

After 30 years of using British Gas Homecare service (in different names and forms) once again they tried to rip me off with a 25% increase in costs (whole heating system is only 4 years old.
Oh and they auto-renewed it.
I tried to contact them via phone and they are only answering for emergency calls. Contacted then via chat and person on other end didn’t give a toss. I asked for refund on service I never had and paid for and they said you have to phone for refunds. I said but you are not taking calls. Idiot says ‘yes that’s correct’.
I cancelled my direct debit and contract. Now with a different company that does customer service and values it’s customers.
While I have a hold in my A*** I will be never use British Gas again.
Our utility contract runs out with them in April and I’m off elsewhere , even if it’s not the cheapest.
It’s British Gas that swapped our smart meters three times in 18 months. They kept calling up to say they were out of date and when engineer turned up he said ‘oh they are the latest , but I will swap them anyway’ :-)

[teacake44]

A British Gas engineer gets paid a monthly wage like many people, whether he repairs you're boiler or not. There's no extra rewards for success, so he/she will always go for an easy option for less work at each call given to him. I knew a BG engineer 2/3 ago, he was told to promote new boilers, not repair, but if the customer kicked off, he was told to try and repair the faulty part, not replace with new a new part, unless he kept getting called back for the same problem

[Bazile]

SIRandyraven

Which company have you changed to ?