Fao Alava

[Bobbisox1]

Thanks for your link to Twitter re my dispute with B&Q,I am in contact with them and after most of the morning have now reached the stage of getting a refund, I asked for a like for like as two of the packs are already on the wall....and guess what?
Product is unavailable!!
I’ve just dropped and smashed a jar of coffee on my kitchen floor ,I should of stayed in bed today, thank you for thd link you provided , very grateful

[emmie]

Bobbi, what can you do about the tiles??

[Bobbisox1]

Looks like we will have to rip off the completed work as I can’t get a replacement Emmie , this is going to cost me £200 for something that wasn’t our fault

[emmie]

haven't they got them anywhere, any store, seems remarkable they have run out....

[The Builder]

Bobbi, you have my sympathy.
Take the refund (if some of it wasn't already fitted, I would have sent the whole lot back.)

Tp be practical. Have a pic of whatever is now missing (from the catalogue.) I don't know what style it is, but check online for anything that would be acceptable as a substitute.
Popular kitchens tend to be quite generic. You may be able to find something. I don't know what the units are, so I may be talking twaddle.
I've been in this situation before.

Many years ago I made the decision to decline any requests to fit B&Q kitchens: for two reasons...
1... There is always something missing.
2... It is always "unobtainable"

[Bobbisox1]

B&Q use suppliers Emmie and they stock their products, it’s the suppler saying the product is unavailable

[Bobbisox1]

Thanks builder, I’m going to have to either match or see if there’s something that would go with what’s on already

[emmie]

what a pain in the arris.

[Bobbisox1]

I’m pushing for a full refund , I don’t see why we should bear the cost of something that wasn’t our fault and as I can’t match the tiles up I’m not prepared to take the hit in my bank for their incompetence

[barry1010]

Worth checking on eBay for the tiles, Bobbi. Well worth pushing for the full refund

[emmie]

quite right.. not fair on you at all.
one time i had dealings with them, i was told that they couldn't bring the item i bought upstairs, i am on second floor, it was their policy, so i lugged this heavy weight brass surround fire place up four flights of stairs, never again

[Bobbisox1]

I’ve emailed the company’s chairman just now

[emmie]

good for you, if no joy try BBC Watchdog.

[emmie]

https://www.bbc.co.uk/send/u23123288?ptrt=https://www.bbc.co.uk/programmes/b006mg74

[Bobbisox1]

Well that’s another 7 hours I’ll never get back
Thanks for the link Emmie

[emmie]

worth filling in a form, don't cost anything and might just see you get your money back. or try trading standards...

[emmie]

https://www.informationnow.org.uk/organisation/trading-standards-newcastle-city-council/#:~:text=Newcastle%20Trading%20Standards%20protect%20consumers.%20They%20investigate%20criminal,using%20their%20online%20form%20or%20contact%20details%20below.

[margarettom]

I agree with barry @ 14.23. It’s amazing what you can find there, when things have been discontinued by the shop.

[pastafreak]

Go to the local news...that's always worth a try. Big businesses don't like complaints about them in the news.

[emmie]

watchdog is a good place to start. then TSO Newcastle as linked