13. COMFORT EXCHANGE GUARANTEE:
13.1 Our ‘Comfort Exchange’ guarantee applies to mattresses and divan sets as well as adjustable mattresses only and excludes bedsteads, Made to Measure, showroom clearance, our Essentials range, blue cross, Contract mattresses and adjustable bases. If at any time between 30 and 40 nights following Delivery (or collection) You inform Us that Your choice of mattress is proving uncomfortable, provided that You comply with this clause We will without quibble exchange it for an alternative mattress or divan set of the same size and for the same (or higher) value than the original. .
13.2 Any difference in price between the original product and the replacement product must be paid at the time of re-selection. We cannot refund any difference in price if You select a lower priced product.
13.3 The 'Comfort Exchange' guarantee is subject to the following conditions:
(a) We are unable to process a Comfort Exchange earlier than 30 nights, as it can take this long for Your body to adjust to Your new bed and for the fillings to settle;
(b) the original mattress must be kept in perfect condition so We insist on the use of a mattress protector, We reserve the right to refuse a Comfort Exchange if a Mattress protector has not been used or the product is marked or soiled;
(c) collection and re-delivery charges of £49 will be applied to each 'Comfort Exchange';
(d) 'Comfort Exchanges' are limited to one exchange per product ordered.
so A seems to be saying they cant start the process till 30 nights