Making A Complaint To Booking.com Is Like Looking For Hens Teeth

Bobbisox1 | 10:05 Sun 16th Jul 2023 | Travel

36 Answers

I recently stayed in York , one night in one place then we moved to another
1, it smelled right through
2, it was put on Booking.com as a triple superior room
3, the owner was of dirty appearance with a dirty tea/ coffee stained vest and shorts below a fat hairy belly
4, he was rude and not helpful
5, has asked us for £15 ( in his hand) when we arrived
6, there was no tea or coffee facilities as he deemed that to be unhygienic

I queried this and told him we’d paid £101-35 on the Booking.com site, he said it was for the extra bed ,I said we booked a ‘triple’ room anyway, we paid him his £15 and left the next morning and found a beautiful little place just outside the City walls, clean and fresh with lovely owners who couldn’t do enough for us

Gibralter - Tax Advantages

Driving To France For A Summer Holiday

Answers

21 to 36 of 36

First Previous 1 2

Best Answer

No best answer has yet been selected by Bobbisox1. Once a best answer has been selected, it will be shown here.

For more on marking an answer as the "Best Answer", please visit our FAQ.

Bobbisox1

Question Author

I think Nicebloke’s trying their best to trip me up Zac, haha

Zacs-Master

Ah, right. Rolling eyes emoji.

Bobbisox1

Question Author

Make mine a LoL one please

Bobbisox1

Question Author

Well . It appears Booking.com’s policy is to let you slug it out with each other as I’ve received 3 messages from this horrible man calling me a liar,old and in need of a physician ( some on here probably will think that’s funny ) Me? I just think it’s his culture to speak nastily to a female !

LadyCG

https://consumerarbitration.co.uk/how-to-complaint-about-a-hotel/

naomi24

I don’t know what your ultimate goal is - a refund? - but I don’t think you’re going to get anywhere. The best you can do is give him bad reviews on the internet. All businesses dread that. It’s done so no point getting in a pickle over it. Just put it down to experience - and book a well-known brand - tried and trusted - next time.

bobbinwales

Yes when we do york we use hotel du vin...bit more price'y sometimes but you know your going to get a nice room and food and it's walking distance from the centre. Iknowit don't help you now but maybe will next time

Bobbisox1

Question Author

It’s hasn’t put me off bobbin, just won’t use booking.com again
Thanks got the link Lcg

Moorea7

I go with 16.43 Naomi's post.
I have found, when travelling, that on the very rare occasion there are no tea/coffee making facilities in a room the owner does provide that facility in a kitchen where you can fix one for yourself - not ideal but better than none.

ubasses

Booking.com is just a platform for hotels. There T&C make it clear that they have no responsibility for the Hotel and your contract is with the hotel. Basically gives them the right to 'wash their hands' of any problems.
I will give them their due though, when they messed up a booking we made they volunteered and paid the extra 400 euros that their error caused.

nicebloke1

13.19 Not sure why you think I'm trying to trip you up? In what way? Just asked if the bed linen was clean, didn't get an answer so I assume it was, because I don't know of anyone who would sleep in dirty smelly bed/room. Maybe it would have been a better idea to have walked away on the day you arrived, and didnt pay the £15. Your complaint would now be more valid. Like Judge judy would say, you ate the steak, so a little to late now. Paying the extra £15 is also seen to accept what you now complain about.

Bobbisox1

Question Author

NiceB1
The beds were clean otherwise we wouldn’t have stayed but it was never a superior triple room as Booking.com advertised as, and as for the £15 , No , I don’t want it and am not bothered about it , I thought my complaint was going through the agent , clearly their policy is to allow messages back and forth on their site which I don’t want any part of, I hope this helps?

nicebloke1

Ok.