Putting Mcafee On New Laptop.

[carolegif]

I bought a new laptop from Curry's.  They said I would need a McAfee card to download. Cost£79.  When I took the laptop home, it said I already had 30 days cover which could be renewed.  I tried several times to put the code in from the card, as I had paid for it.  Was told it had downloaded successfully.

After the 30 days, I was told my membership had expired.  I was worried that the card had not worked.  Then this week I was offered a half price offer from McAfee to resume my free 30 days for a year.  I decided to pay it and get my money back from the card.  
I received the receipt from McAfee saying I had paid in my GMail account.  However, when I try to download it, it says my 30 days has expired!  I tried again and they said they would send a passcode to my email.  Nothing!   Now I have a message from them saying I have not downloaded the renewal!  When I put my email number in to download it, I get a message saying they don't recognise my gmail address!  Yet they sent the receipt to it!  I don't seem to be able to call anyone and I am going round in circles getting very stressed.  Please can anyone help?

[barry1010]

Hope you are sorted, Carole

[carolegif]

Now sorted, thank you guys and gals.  Took laptop back to Curry,s.  They used the one that was on the machine in the first place!  Couldn't get a refund on the card as I had scratched off the code ( that didn't work!).  Hey Ho!  At least I now have cover.

[barry1010]

I'm glad you're sorted but sorry you didn't get your refund.  

Thanks for letting us know, it is much appreciated.