Quizzes & Puzzles1 min ago
Can I demand a refund?
I bought a computer through a company (Palicomp) on e-bay about 3 weeks ago. It turned up a week later but it was dead on arrival. I arranged to return it (it was collected Tuesday 12th) but despite their promise that problems are resolved "usually within 3 working days" I haven't heard anything from them since. I've lost all confidence in them. Am I within my rights to demand a refund rather than accept a repaired or replacement machine?
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For more on marking an answer as the "Best Answer", please visit our FAQ.... and if you refuse the goods on these grounds within 'a reasonable amount of time' (in other words it never worked, not it did work for a while but then it broke) then you are entitled by law to a full refund.
Write them a stern email, mention the Sale of Goods Act and the small claims court and you should get a result.
Write them a stern email, mention the Sale of Goods Act and the small claims court and you should get a result.