email printer settings

[NikkiB]

I've booked tickets online but I can't print them out as Virgin broadband only prints garbled symbols instead of graphics on emails. Is there some kind of setting I need to reconfigure?
I asked Virgin this a long time ago and am still awaiting an answer. I had no problems with AOL. What's changed?
Help!

[Ethel]

I am on Virgin and have no problem with me emails - they print just fine.

Are you accessing your emails through the Virgin page, or Outlook or some other way?