mobile bill

[gina32]

apologies for anyone who has read this before but hopefully someone can help, yet again on my mobile bill i have texts to a guernsey number, the number is a digit longer than the normal phone numbers, nobody else uses my phone so thats not the answer and i havent texted anyone, ive tried calling the number at different times and its a message saying the person couldnt answer the phone. "3" say its been done from my handset, anyone have any ideas what i can do? thanks

[Panic Button]

Politely but firmly demand to speak to someone more senior if you don't get any joy from 3.

Threaten to take your custom elsewhere, and do it if necessary.

[gina32]

i have and just been told the same from a senior, my contract doesnt run out til march so cant get out of it

[Beads]

If you don't get any joy - contact Ofcom - they're the regulators for communications. That should make them sit up and take notice.

Also say you want to speak to a manager when you get through and state you'll be contacting ofcom.

[gina32]

i wish it wa that easy, you have to go through loads to complain to them

[VillageVicar]

I�m concerned to read this. It is �possible� that your sim card has been pirated. I believe it�s important to ensure your provider check this. Additionally, demand that they identify the �root� end to the call. This means to identify whether it�s a mobile or a land line.

Unfortunately, our nation is targeted for a large number of frauds. One is that you will see a local number, that actually auto-switches to a premium rate number, or which I think is in your case, a possible dial-back tracer, where they are picking up all the numbers you call. The reason I believe this may be the case is due to the �extra� number you allude to, which sounds like a number of Russian exchange numbers.

Indeed, contact OFTEL and OFCOM for advice. If the cost of these calls have been shown as minimum, with less than 10 seconds air time, the provider is bound to remove the call cost. Finally, ensure you are not accidentally dialling numbers through motion, by failing to lock your phone. I ran up a �210 bill three years ago, when my phone accidentally became unlocked whilst I was riding in a World War 2 jeep, across Moldova! My fault, my bill!

I wish you success in your endeavours

Fr Bill

[gina32]

villagevicar, the number is a guernsey mobile number, i know im not dailling accidently because i check my phone all the time and also i dont phone or text ANY number that isnt on my phone as in my contacts list but thanks anyway

[Panic Button]

Another good reason to use Pay As You Go vicar, you can't lose more than you have in credit.

[gina32]

well im defo not going with 3 when my contract is up

[VillageVicar]

Panic: So true�the challenge is when abroad and I need instant access to send and receive communications between some rather obscure countries. Unfortunately, especially outside the EU, PAYG simply doesn�t work. But I certainly agree with you!
Ouch! It hurt!

Gina: I�m now even more convinced you�re felling prey to what is called a �router.� May I suggest that you make one last attempt with �3� (whom I understand many people don�t hold in very high regard), insist on speaking with a supervisor and explain the situation. If you do not receive satisfaction, ask the supervisor to transfer you to the fraud section (believe me, they have one!)

I�m sure this has nothing to do with it�however, as my irritation grew from these all these marketing calls from the sub-continent telling me I had been specially selected to receive the impressive R2ZOMGFU2 phone, with a gazillion zillion free minutes, unlimited texting between Bandar Seri Begawan and Port Vila Vanuatu and free �ring dings,� I noticed that every one of the callers said the phone would be with the �3� network.

Ah�one last thing�if you r e a l l y want to get out, you can, however, it must be based on the fact that 3 simply isn�t serving where you spend most of your time�such as a boyfriend�s address, parents, etc.

I wish you the best of luck

Fr Bill

[gina32]

i have spoken to a supervisor who said exactly the same, i now have to go through the the official channels, which is the alternative resolution dispute scheme before i can get ofcom involved, pain in the back side all this

[VillageVicar]

Having dealt with '3' in the past myself, I'm not surprised you have a 'lower' opinion!

I'm so sorry. I do wish you the best of luck!

Fr Bill

[gina32]

thank you, i think im going to need it