Question Author
EverClean, thank you, I have done this and my expenses come �7 below their offer, without any stress, inconvenience and charges for late payments. I have told them that I will not accept their offer and explained why. But what an example of their work, the letter was due to be sent to me confirming the offer on the 7th November, they phoned this week to see if I had received it, because they didn't think that they had sent it out..................... It does not restore my faith!
Sorry I did mean the Ombudsman, I got a bit confused!