Publicise Halifax's appalling customer service

[Barquentine]

Does anyone know the best and most efficient way to publicise the most awful service I have ever received from any bank. Seven weeks to receive a new Halifax bank debit card and still waiting!

[Postdog]

Try well over a year to close an account despite numerous requests - now that's waiting!!

[Barquentine]

After what the Halifax have done I will compensate myself by going into overdraft by a few thousand, then just telling them the account is closed. Fortunately, they don't have any current address for me, so it will take them years for a debt collection agency to track me down. They deserve to be ripped off.

[gina32]

if they dont have a current address for you how can they supply you with a card?

[factor-fiction]

Good point Gina!

[boogieboogie]

Thank god for people like this who are not only so stupid they make me feel intelligent.. but make me laugh out loud too..
pure comedy this site..

[Barquentine]

Gine32, they have ordered SEVEN cards which were supposed to be delivered to the branch near me so I could go and collect. They cannot even manage to deliver to their own branch addresses! Can those magnetic strips on the back of cards be reprogrammed with stolen card details? I'm beginning to wonder if someone is stealing the bank cards.

[factor-fiction]

Even so, aren't you breaching your account details by failing to update your address.

[Barquentine]

I ceased trusting them years ago Factor30. They have a correspondence address, but they also managed to lose a bank card in 2003. And if I take out a large sum in cash, and the cashier has access to my address, I just don't think that's very secure.

[gina32]

i find it hard to believe that a bank would give you a credit /debit card without you having an actual residing address, if they only have a correspondence address they have nothing to check your credit rating and suchlike from, although i apologise if im wrong. and as for teh ashier knowing your address they have to have it, how else can they check your identity should it be needed. i think youre living on a different planet. sorry

[Uzoma]

When I used to work in a bank, I found out that if an address is incorrect on our system, it would bar a card reissue automatically, even though we thought we were putting the order through. If you have moved, the system may have caused your PIN to be returned with an 'Returned Mail' indicator on it. This would mean that no other cards can be issued, even though the staff are pressing the right buttons. It would still happen, even if you wanted the card delivered to a branch.

[Barquentine]

Thanks Uzoma, your answer makes good sense. Why on earth the Halifax couldn't reply to say that that might be the problem I just don't know. They seem to want to be as difficult as possible to their customers. I have now emptied my accounts with them and am deducting more sums up to my overdraft limit before I tell them that account is closed and I disappear. I deserve compensation from them so I am helping myself. I doubt they will ever trace me; they are too incompetent.

[Thunderchild]

it begs the question why not just change bank ? I was thoroughly p!ssed off with lloyds and their attitude so I moved to nationwide