Norton 360 - live update

[gardenmad]

Can anyone tell me what error five is please? I have just run Live update as Norton 360 told me to, and received a message, that it could not complete, error five. How can I correct error five? There is no explanation for this at all. Mnay thanks in advance.

[Buenchico]

Click 'Run it Now' to get Symantec's online tool to diagnose the fault:
http://service1.symantec.com/SUPPORT/norton360 .nsf/docid/2006112501455675

If you can't solve the problem by that route, try Support4U's method, here:
http://forums.techguy.org/all-other-software/6 11711-norton-360-error-5-a.html

Chris

[gardenmad]

Thank you so much - and so sorry I have taken so long to get back to this - the grandchildren came and everything stops..... I shall certainly do as you say and hope to clear it up.


Thanks again.