E.ON

[langara]

Just had an e-mail from frantic daughter, who had a letter last week from E.on electricy/gas saying sorry you are leaving us. As they had no intention of leaving stupidly ignored the letter. Only today to receive another letter saying they will be taking £250 from their account and then cutting them off. Despite being passed from one person to another they have got nowhere and have been told it will be investigated and could take 4 weeks(,she has two little ones). They called her Mrs Porter which she is not., when she checked in the phone book a Mr Porter lives 10 doors down the road. When she told E.on this they only said it would have to be investigated.
Any Help would be appreciated.

[factor-fiction]

Only eon can sort this out.
It's odd that they called her by the wrong name? Did they get the name from the account number? Was the letter addressed to Mrs Porter?

[Greedyfly]

I would ring and demand to speak to a supervisor and get them to deal with it directly - I have a had a similar situation before. They cannot just cut her off if she hasn't requested it. Also contact the bank and block the payment - again they can't take money for something you have not requested. When she has it sorted I personally would change companies out of protest. Maybe ring them on her behalf - she can authorise you to speak to them and give them hell. An unhappy customer is not good for business. Make sure you take the names of who you speak too and be polite but firm.If the supervisor doesn't help move up the chain, demand to speak to their superior and so on until you get the situation sorted.