reclaiming bank charges

[manealca]

Yesterday I had a phone call out of the blue from someone claiming to be "Easy Claims "stating that I would get £900 back from my bank for charges they had made, this person on the line claimed to know my debit card details, and indeed he did seem to, he even knew my birth date, he kept insisting that I repeat the card number over the phone ( this was after he told me the bank sort code & the first 4 numbers on my card ) I kept refusing & it ended up with him putting his supervisor on the line, she was equally persistant saying it was all perfectly genuine but then she said there would be an administration charge of £ 84.90. At this point I said I wasn't interested and put the phone down, within a second the phone rang again & this time it was the manager asking why I wasn't going through with their "offer" This after half an hour so I just said I was too busy to talk about it & rang off. I immediately rang my bank who cancelled my debit card straight away & will send me a new one. LO & behold in the afternoon I got another phone call from the first man & when I told him I'd cancelled my card he shouted down the phone " Why the hell have you done that " They were all Indian and I had a job to understand them which didn't help, but I felt very uncomfortable about the whole thing.Has anyone else had this experience ?

[Whoever]

There are large numbers of these fraudsters now trying to get into the act to relieve us of our money and you did absolutely the right thing in alerting your bank immediately so that you could have your debit card cancelled. It's almost impossible to track these people down as they're often phoning from outside the country and dialling 1471 to try and get the number from which they're calling will usually produce a "Number withheld" response. As always, beware of such phone calls and NEVER, EVERY provide any information about your personal banking details, even if the caller seems to know your card number, sort code, date or birth or other personal information.

[tigwig]

No its not happened to me quite like that thankfully but similar things have. They cant have had all your card details can they unless they wouldnt have kept asking you for the whole number. Its scary to think what would have happened if you had been off guard and said the rest of the number without thinking.

[joko]

i love getting calls like this...challenging, giving them the runaround, even giving the fake details

[DavideMexia]

Everytime i get calls like this and i get loads, about 7/12 everyday.Insurance companies, telemarketing trying to sell, banks, mortgage, clear your debts, broadband services, car claim compensation, accident at work, a recorded message for extra income, bank messages etc etc etc. Now i dont even bother answering and when i answer i say i am not interesting and i sometimes shout out loud on the phone and they get scared hehe. Because receiving 12 calls a day is too much specially when you have babies at home and people that work during the night and need to sleep. How can we stop this spam callers ? About the bank charges i think they are legal since jully 2009. I went to cab and a bank was charging me for fees for account overdrawn. My claim for ilegallity in the bank charges were unsusessful.

[tinkle1]

had exactly the same call tonight, a call from easyclaims stating the bank owed me £800 , the indian guy was very hard to understand but seemed to know all my details including the first 11 numbers of my bank card, though not the sort code (least he didnt say) after refusing to repeat it back to him several times, he started shouting and telling me he would put his manager on.after explaining to him that his manager was still a complete stranger to me, he then stated , more than once, that if i didnt repeat the number back or put the phone down he would lose his job. being quite stressed at this point i told him that after PHONING ME , to then start shouting that i was gonna lose him his job was disgraceful and that whoever owed me money could keep it, and promptly put the phone down. i contacted the bank who said the reason he only said some of the numbers was because that was all he had. if i cancelled my card only the last 4 digits would change anyway. as with you left feeling very uncomfortable indeed. i would be interested to know how widespread this is?

[Dave14]

It is quite easy to find the first (or sometimes last ..) 4 digits of someone's card number. The abbreviated number is often stated on your card receipt, many of which people just dump in the bin. You took all the correct actions, but could have just put the phone down and phoned your bank for clarification.