Could All Help With Signing My Petition
Seasonal0 min ago
Hi, this will be quite a long question but I really hope someone can stick it out and offer me some advice..please?
About ten times over the last four years my mum has sent me birthday cards, christmas cards etc and the majority have not arrived! The ones that have done have inevitably been torn open and the contents removed! (I didn't have the heart to tell my mum the first few times) anyway.. along the same lines...
I recently posted a package to Ireland and paid �8 to have it registered and tracked, it was to arrive 2/3 working days after postage - the package went off the radar for two weeks! So... I called Royal Mail customer service who were actually rude to me, said they would call me back and never did. I took it upon myself to try and find out where my package went.
I spoke to a woman in the actual post office who said she remembers it getting put in the wrong mail bag and sent regular post!
During this time I had to call International to Dublin on numerous occasions to a professional company continually asking them if my package had arrived!
I sent an email to Royal Mail customer service three weeks ago and received an automated reply to say that my message had been received. I have heard nothing since and have emailed them twice again to say I am awaiting a response.
Is there someone outside the Royal Mail I can contact about the theft and ineptitude? Can Trading Standards or even the police help? The Royal Mail are ignoring me!
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