MS Tool Virus

[fourteen85]

Good morning , could anyone give me some help to get rid if this? I am using windows 7 home edition and have already run a scan in safe mode using microsoft essentials and also malware bytes. both have found suspicious items and they have been quarantined
but still the problem remains

[venator]

Could you describe the problem, please, and the reports you're getting?

[galeck1947]

Download and run Virus Effect Remover a free program and it check and correct any problems caused by the infection. It also checks for any hidden ones as well. I would also run a boot scan with your antivirus as well.

[TTG]

Ensure your anti virus/malware scanners are up to date and then run in safe mode.

[fourteen85]

I have since downloaded Avast antivirus which has done a complete scan in safe mode and found a couple of infected files which it moved to the virus vault, It then siggested that it did a boot scan which it did and told me that a couple of java files were causing problems, i have since rebooted normallly and the problem persists, a widow telling mat i am infected and asking for cash to solve it (MS Tools) I will try this Virus effect remover that Galeck suggests then if no joy I will have to wipe the hard drive, thanks for you help

[fourteen85]

Of course it was not a widow telling me anything at all but a window!!

[fourteen85]

Avast has finally got rid of it but it has taken another boot scan

[TTG]

Make sure you only have one anti virus scanner active. Ok to have malwarebytes as well but two av scanners can conflict with each other.

[fourteen85]

Yes thanks for that I had removed Microsoft essentials