Phone and broadband not working

[Boto]

My phone and broadband decided to stop working yesterday. Have contacted BT but of course cnnot speak to a hman being. It will cost £130 if the problem is not with their 'kit'! I have tried plugging in other phones but they also don't work. Is there any way I can check if it's my equipment? I also have Sky, does it make any difference that that is still working? Many thnaks for any replies.

[theshedman]

If you are with Sky for your phone then it's them you need to contact. I live in Devon and am with Sky and quite a few people are having trouble with their phone lines at the moment. The Sky TV and phone lines are separate things as far as I know.

[alid5]

BT can usually check your phone line for faults if you are phoning from a mobile just give them the land line number you want them to check
Is your SKY plugged into phone line which you can check on your sky services

[Boto]

I'm sorry I didn't make myself clear. I have phoned BT from my mobile and there is a fault but they are unable to say if it is with their equipment or mine. I have Sky TV only, my phone and broadband is with BT.

[KJN]

BT allways cover themselves by saying this, from what you have posted it seems like a fault on the line and you wll not be charged, the charge is chargeable if there is a problem inside your premises from the main socket onwards. If you have any doubt check your phone with a friends house , and then borrow their phone to check out your socket. Both the phone and broadband being down points to a line problem too.