Quizzes & Puzzles2 mins ago
Inevitable
3 Answers
Hi
Really hope someone can help - I have a Toshiba laptop with F-Secure 5.43 on it and for some reason for the last 2 weeks it won't allow me to access Gmail, MSN Hotmail, any F-Secure updates (it usually does automatic updates when I switch on)...
There is a firewall, which claims to be functioning, and the sites/programmes above are allowed through it.
I can't think of anything I've changed or done differently recently..
If anyone can help me, I'd be your IT slave forever!
Thanks
Answers
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- First off, what message do you get when you try to visit those sites mentioned? Eg: "Page can not be displayed".
- Does the F-Secure software give any indications of why it can't download updates?
- Can you get to the F-Secure web site - http://www.f-secure.com/
-- If so, I'd try their online virus scanner (link on the left) and see if that brings anything up. It could be a virus that's blocking access to F-Secure updates to prevent you finding a patch for it.
- Maybe try turning off the firewall for a second and see if the F-Secure software can then get through. I suspect it won't but sometimes firewalls can be suspect.
Also what firewall software are you using? If you say Norton I reserve the right to shout "Eureka!", although I promise not to run down the street naked! :-)
- If you can't access the F-Secure site, there are a few others out there including (only listing sites I trust):
http://housecall.trendmicro.com/
http://www.pandasoftware.com/products/activescan.htm
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
"I can't think of anything I've changed or done differently recently.."
Hmm, usually translates as "well, except for installing that really useful bit of software" perhaps? ;-) Or should I say - any kids been near the machine?
Anyway, the above should provide some pottential answers as to whats wrong.
Trev
- Does the F-Secure software give any indications of why it can't download updates?
- Can you get to the F-Secure web site - http://www.f-secure.com/
-- If so, I'd try their online virus scanner (link on the left) and see if that brings anything up. It could be a virus that's blocking access to F-Secure updates to prevent you finding a patch for it.
- Maybe try turning off the firewall for a second and see if the F-Secure software can then get through. I suspect it won't but sometimes firewalls can be suspect.
Also what firewall software are you using? If you say Norton I reserve the right to shout "Eureka!", although I promise not to run down the street naked! :-)
- If you can't access the F-Secure site, there are a few others out there including (only listing sites I trust):
http://housecall.trendmicro.com/
http://www.pandasoftware.com/products/activescan.htm
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
"I can't think of anything I've changed or done differently recently.."
Hmm, usually translates as "well, except for installing that really useful bit of software" perhaps? ;-) Or should I say - any kids been near the machine?
Anyway, the above should provide some pottential answers as to whats wrong.
Trev
Trev! Thankyou so much! I am your IT slave.
I ran the F-Secure online scan on my machine.. Nothing doing. I also shut down the firewall and tried again, but that didn't work either :(
No Norton on my machine (I've heard bad things from techie freinds). No kids near my computer!
The message I get when I try and install virus definition updates is "F Secure cannot complete automatic updates: Error Code, 5". I had a look on their website and can't decode what that means.
The machine won't currently sign into MSN Messenger at all: Error code 80048820
The gmail site is weirdest - it just keeps trying to connect to the site and failing, then trying to connect and failing... 'Clicking' back and forth every 5 seconds or so.
You'll have to believe me that I didn't intall anything ;) There is, of course, the Stupidity Factor, where I did and I don't remember, but I checked under 'installed programmes' and there's nothing new.
The firewall was installed by a friend, and when I investigate it it just claims to be the "Windows Firewall".
There is one other clue to the mystery - when I do Ctrl+Alt+Del, there seem to be an awful lot of programmes running in the background that I have no clue what they are; approx. 50 'processes' altogether. Seems like too many!
Can you suggest anything else?
May the IT Gods bless you and yours for seven generations to come.
Pidgy
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