Hi Gness

[Ann]

Can't email you because of TalkTalk problems. Just wondered on behalf of everyone how you are feeling today after your horrible ordeal on Tuesday. Hope you are ok and shock not set in. We all send our best ........... thinking of you A x

[giveup]

Gness,write to Marks head office and complain. I did that and things moved very quickly.

[gness]

I will contact them, Giveup. I acted really quickly to prevent fraudulent purchases and the young lad on the phone had perfected the art of deep, bored sighs but not the art of good customer service....x