How Or Who Do I Complain To

[emmie]

about treatment at a job centre. I have looked on line but i am not sure this gives me the info i require, anyone know.

[emmie]

quite frankly i was in a state to start with, i left in tears.

[murraymints]

As an ex jc manager ..I am appalled !!! .....you need to speak to the manager personally..remind him of their investor in people obligations....

[emmie]

this was my fourth interview, each has been worse than the last... as i said, and apologise for not being able to give more info, but i truly hate going there.

[THECORBYLOON]

Think I'm a wee bit confused. You want to complain about the member of staff you seen in a private room and as a sideline, you also heard another member of staff effing and blinding, is that right?

[murraymints]

Would never have happened on my watch !

[emmie]

yes, the woman effing and blinding was doing so before i went into the interview, as i sat in the waiting area, apart from a small partition she was three feet from me. i could have moved, it wouldn't have made a difference, there couldn't have been many who didn't hear what she was saying.
i had to wait for the person who i had come to see to collect me.

[Peter Pedant]

I dunno Corb - a bit like my life....

you have disastrous fourth interview and on going out hear someone else effing and blinding and you think to yourself, 'where's the door ? aaaar gh'

I think they will deny it (experience from my employer)
without proof

[emmie]

perhaps i should complain about both, that wasn't the question though. I am going to make a complaint however about my interview,

[emmie]

i wasn't going out, as per other post, i was waiting to be seen by the other person.

[murraymints]

You should complain about EVERY aspect of your visit that was unsatisfactory...I would have wanted to know if my stuff were behaving in such a manner..

[THECORBYLOON]

Murraymints, as an ex-JC manager you should be aware there are various reasons for interviews in private so we don't know the nature of the interview and we have only one side of the story. No doubt you had to deal with many complaints but I doubt that every single one was justified.

[emmie]

you are right, one side of the story. i can't give more for very obvious reasons.

[murraymints]

Corby....no you're quite right but using bad language on the front line a VERY BIG NO !

[murraymints]

And no client should leave in tears...

[THECORBYLOON]

I agree murraymints but the initial response you gave suggested that both incidents would not have happened in your office. In addition to the language used, were any names mentioned, em? The bad language will be looked at but if any claimants were being talked about and they could be identified, that too would be a no-no.

[Peter Pedant]

I dunno Corb

about twenty years ago I was in a bank queue
and the clerk told the person in front and they were behind in mortgage payments and they were going to take her house off her.


I have to say I was staggered at the clerk's heartlessness (both girls)

[murraymints]

My staff were without exception the most helpful you could meet....people came from surrounding areas for help such was our reputation...if they were unable to help I would personally take over and guide the client to a satisactory conclusion...when I left there were many gifts cards etc from clients and agencies around....that is how it should be...servants that are CIVIL and helpful...

[murraymints]

And by virtue I did not have many complaints at all to deal with !

[THECORBYLOON]

You received complaints still and if the staff were as good as you say, those complaints would not all have been justified (there will always be incidents outwith the controll of staff) which supports earlier comments I made.

[emmie]

i have looked at the links and responded with all the details that i could come up with, i will wait to see what the response, if any, thank you for the advice. I am still going back to the CAB as i need to inform them of these further developments.