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Your settings have become corrupted. (It happens a lot with Outlook and Outlook Express!).
Go to Tools > Accounts
If your email account isn't already highlighted, click on it so it becomes so.
Click on Properties
Select the General tab and see if everything looks OK. (Obviously correct anything that isn't!)
Repeat with the Servers tab. (Also delete and retype your password).
Click Apply > OK > Close and try again.
If that doesn't work, first make sure that you know all of the correct settings for your account!!!! (i.e. your username, password, SMTP and POP3 [or IMAP] details and whether your outgoing server requires authentication). Those details (other than your personal ones, of course) should be available from the website of your email provider. Alternatively tell us which provider you're using and we'll find them for you.
Then start as above but, instead of clicking Properties, click Remove and then select Yes when you're asked to confirm your decision. Then click Add and create the account from new. (Deleting an account only removes the connection details, which you'll replace anyway. You won't lose any existing mail!)
Go to Tools > Accounts
If your email account isn't already highlighted, click on it so it becomes so.
Click on Properties
Select the General tab and see if everything looks OK. (Obviously correct anything that isn't!)
Repeat with the Servers tab. (Also delete and retype your password).
Click Apply > OK > Close and try again.
If that doesn't work, first make sure that you know all of the correct settings for your account!!!! (i.e. your username, password, SMTP and POP3 [or IMAP] details and whether your outgoing server requires authentication). Those details (other than your personal ones, of course) should be available from the website of your email provider. Alternatively tell us which provider you're using and we'll find them for you.
Then start as above but, instead of clicking Properties, click Remove and then select Yes when you're asked to confirm your decision. Then click Add and create the account from new. (Deleting an account only removes the connection details, which you'll replace anyway. You won't lose any existing mail!)
Well now I'm confused! You seem to be using an old Tiscali email address ('cos I'm guessing, from what you've written, that it ends in @tiscali.co.uk) but trying to access it via Sky (rather than via TalkTalk, which took over Tiscali). So I'll hazard a guess that you left TalkTalk and switched to Sky but without changing your email address.
When you leave an ISP they, understandably, don't allow you to continue using their email service. Some switch off the facility (for both sending and receiving) instantly. Others often allow a period of time before they disable the facility (or they might only disable the sending facility, while allowing you to continue receiving mail through the old address). I suspect that you've switched from TalkTalk to Sky, resulting in TalkTalk disabling your ability to send mail via your old Tiscali address. However it would help to know:
(a) what comes after the @ sign in your email address ; and
(b) what your current ISP is.
When you leave an ISP they, understandably, don't allow you to continue using their email service. Some switch off the facility (for both sending and receiving) instantly. Others often allow a period of time before they disable the facility (or they might only disable the sending facility, while allowing you to continue receiving mail through the old address). I suspect that you've switched from TalkTalk to Sky, resulting in TalkTalk disabling your ability to send mail via your old Tiscali address. However it would help to know:
(a) what comes after the @ sign in your email address ; and
(b) what your current ISP is.
Oh, bloody 'ell! 'effin BT!!! Setting up things correctly with them can be an absolute nightmare!!!
First try changing the smtp server from 'smtp.tools.sky.com' to 'mail.btinternet.com'. If that doesn't work, regard the error message you've received as equivalent to a '553 error' and try this:
http://
Eventually though, please consider getting an email address which isn't linked to any ISP. I use the excellent service provided by GMX:
http://
Although it's promoted as a web-based service you can still use it with Outlook:
http://
Further (by logging on via their website) you can configure it so that mail sent to any other address is automatically forwarded into your GMX Mailbox (or to a separate folder, if you prefer).
First try changing the smtp server from 'smtp.tools.sky.com' to 'mail.btinternet.com'. If that doesn't work, regard the error message you've received as equivalent to a '553 error' and try this:
http://
Eventually though, please consider getting an email address which isn't linked to any ISP. I use the excellent service provided by GMX:
http://
Although it's promoted as a web-based service you can still use it with Outlook:
http://
Further (by logging on via their website) you can configure it so that mail sent to any other address is automatically forwarded into your GMX Mailbox (or to a separate folder, if you prefer).
Thanks, actually set it up and all working now. The problem stemmed from sky not informing me they were ceasing my smtp service, which is fine but they could have had the decency to let me know. I have not had any probs with talktalk(surprisingly) but sky rather than BT have been a nightmare, I shall not use their service ever again. In fairness to BT they made the switchover easier from sky than sky did from talktalk. Anyway Buenchico much appreciate your help today, thanks again
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