I am being messed about with excuses and no shows by a young lad. He was a proper well mannered young man I contacted to fix my laptop, he offered me a years service for about £30 I thought this was cheap. All of a sudden he is very busy, I have had 2 'no shows' in 24 hours. I found him on a FB website in my area. I sent him a lovely reference for him to put on his website, but to be honest, I want to out him, maybe he hs taken on more than he can cope with, who knows ?
Obiter you are awful but I like you ..... seriously I would go to Trading Standards and complain apology or not and try and get your recommendation removed as well.
If he's made you a public apology and returns to service your pc I'd stay with him. He may have had emergency call outs but the apology makes him seem genuine to me. Give the guy another chance.