Supermarket management always say that this sort of thing was a mistake and their Staff will be reminded of the correct policy. But in this case 3 checkout staff shouted at this poor lady, not just some twit of a security guard, which is the usual story. And she has been offered a £20 voucher !
A face to face apology is what Tesco should be offering this lady, and from the checkout staff involved.
Do you really need training to recognize a guide dog, in a florescent harness with guide dog in big letters? Do you really need training to realize that almost evey where in the UK guide dogs are allowed? I don't think so?
Do you really need training to recognize a guide dog, in a florescent harness with guide dog in big letters? Do you really need training to realize that almost evey where in the UK guide dogs are allowed? I don't think so?
I work for Tesco and no one in our store would shout at anyone with a guide dog. I and other members of staff would approach the person and ask if they needed any assistance.
The newspapers seem to have a vendetta against Tesco at the moment, but, blame corporate head office, not the shop floor staff, who do care about the customers.
Common sense went when the HSE decided to make living at work HELL. We don't use any common sense anymore. We are programmed to work like monkeys. 'Computer says no', 'No dogs allowed', 'hard hats to be worn at all times'. 'Do not use common sense as it will somehow breach the Health and Safety act (legislation)'. Three checkout staff? come on. Lets bring back common sense! Vote Yes with me.
chilli: "The newspapers seem to have a vendetta against Tesco at the moment, " then stop giving them the ammo! maybe this would not happen in your store, clearly there is a store where it did happen.
Svjek I find that people who work at check out from 'less enlightened countries' as you call them are much more sympathetic and nice than some frosty faced British.
I'm not saying they're not nice people. Just anybody who's lived in Britain for the last 20 or 30 years would assume her dog to be a guide-dog and have a pretty good idea of the rules.
Perhaps the problem here was Tesco assumed everybody knew about guide dogs and didn't mention it to staff under training. Should never have happened though.
Because I can't imagine 3 checkout staff in my Tesco gathering and shouting no dogs allowed and get out and never come back I feel this story has been embellished to some degree - unless staff in London are a different breed.
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