I don't know that make.....I tried Nicolites.....they were dreadful for not working.....you'd get a hernia trying to get a puff.....
When you first inhale you should hear a little cracking noise which I think breaks a seal...then sit back and puff away.
If yours doesn't do that with any cartridge the battery is faulty.....I guess you've charged it even though it should have been when you bought it?