CW1 Member Profile in The AnswerBank

CW1

Financial Ombudsman

Hi, I sent quite a complicated complaint to an investment company in April. I've had no meaningful response, just 4 weekly "we need more time" emails, last one on 13 September. I contacted the... ...

CW1

Hi, Went for a dental checkup in August, to a dentist I'd never seen before (my "usual" left the practice), was told I needed a filling. I already knew that but wasn't causing any problems at all... ...

CW1

How Can I Get Rid Of Subtitles Playing .Mkv Video Files

I can't get rid of subtitles playing .mkv files (that don't have subtitles embedded, no .srt files) on a neighbour's Smart tv (not connected to wi-fi), or using VLC on a PC. They're not there on my... ...

CW1

Should I Contact Investment Company While 11 Week Old Complaint Is Being Looked At, Or Just Go To The Ombudsman ?

I made a complaint to an investment company over 11 weeks ago now, about several things including non transparency of charges, but the main complaint is a Bond I'd asked the wealth manager to... ...

CW1

Another Samsung User, With Ee, Can't Ring Me. Only Me.

Hi, When my neighbour who has a Samsung like me, is with EE like me, tries to call me, it doesn't connect, just immediately cuts out. I can ring him, other people can ring me, he can ring other... ...

CW1

Who Do I Sue ?

Hi, Got in a touch with a plumber early April - call him JJ Plumbing - who sent round another plumber - call him XY Plumbing - to fit a new shower pump. I paid XY's company once it was done (altho'... ...

CW1

Who Inherits If Children Are Adopted ?

A divorced uncle dies intestate, his ex wife remarried & their children took the new husband's name & may have also been legally adopted by the new husband. The only other living relations are... ...

CW1

Who Can I Ask For Generic Financial Advice ?

Hi, I need to get some advice about a financial advisor who kept fobbing me off with delaying tactics when I asked him to move some investments around last week, ie. last tax year. He's evasive... ...

CW1

Replace A Fence Panel & Post - How Expensive ?!

Been told a fence panel & post (maybe 2 posts, it's not clear) at a rented property need replacing, possibly repairing (not sure the latter's a good idea). The letting agent's got a quote of -... ...

CW1

Do I Need A New Landline Phone ?

Hi, BT have said my new digital voice service is up & running so I've plugged the phone cable into the router, leaving the router cable plugged into the wall (with filter). When I check the phone... ...

CW1

New Cd/Dvd External Drive Won't Connect

Hi, Have a new CD/DVD external drive but it won't connect, keeps trying (making a noise on the PC like it is trying) then disconnecting (again, making a noise on the PC). It loads ok on another PC,... ...

CW1

Has Anyone Ever Had Any Dealings With Keoghs ?

Had a letter from Keoghs last week. Apparently they've been contacted by a car insurance company to represent me in a claim following a shunt in July 2021. There was no injuries, my car had no damage,...

CW1

Does Anyone Have Experience Of Laryngeal Dysfunction In A Cat ?

Otherwise healthy 15 year cat has proven laryngeal dysfunction tho' surprisingly doesn't seem to be causing any distress at the moment. Vet has suggested couple of blood tests to rule out underactive...

CW1

How Mortgage Repayments Are Used For Tax Calculations

Have been told that before April 2017 mortgage payments for a buy to let mortgage could be used as an expense for tax purposes. Since then, the amount that can be declared as an expense has reduced...

CW1

A Maths Question

Having a debate with a driver on a delivery app, & can't agree on how much a customer pays if in cahoots with the driver. He says "you use your own bank account and spend 100 on app, the product costs...

CW1

Set Top Box Recorder With Wi-Fi

Hi, wanting to ditch BT package but what would be the best replacement for the tv box & recorder ? Would probably need to have Wi-Fi as the router's a long way from the tv, too far to run an ethernet...

CW1

Is There Government Help For Non Mains Gas Users ?

When the Government announced the Energy Bills Support Scheme, I thought something was included to help people who aren't on mains gas (eg. Calor). As I understand it while the £400 is paid via energy...

CW1

Phone Won't Alert Me At Night

I user an app 24/7 that sends me an alert periodically but has suddenly stopped doing it overnight unless I happen to "wake up" the phone (a Samsung where I have to tap it to wake it up. Would love to...

CW1

Dentist Asking For More Money After I Paid Up In June

Hi, Had a lot of work done at the dentist, £000s worth starting last December, finished in June. I paid what I was asked for after every appointment but out of the blue - over 3 months later - they're...

CW1

Not Hot Water In Shower, Taps Are Ok

Hi, Started a couple of weeks ago, the hot water just in the shower was getting cooler, had to keep turning the end of the shower bar (/valve) to get it hotter. Got to the point I couldn't turn it any...

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