No Receipt - Card Payment

[tali1]

If you don't have receipt can you show the card you paid with for the transaction?.Sportsdirect said i would need my actual card statement - but that can arrive a month after tranasaction - and that's no good for their 28 day return
I thought that they could call the transaction on the card reader alone?
I'm sure i have done this at Asda

[Buenchico]

If the goods were faulty or wrongly described you have the right to a refund irrespective of whether you can provide any form of receipt or not (although it obviously helps).

If there was nothing wrong with the goods then Sports Direct have no obligation whatsoever to offer a refund or exchange. If they decide to do so (e.g. by offering a 28 day refund service at the time of purchase) they are fully entitled to make their own conditions about what form of receipt they will or won't accept (or, indeed to have a rule that says you can only get a refund or exchange if you arrive at 3am on a Sunday, walking on your hands while stark naked and singing the Lithuanian National Anthem backwards). They make the rules and, since the goods weren't faulty, you have to accept them. Whether or not they could get the transaction details via their card readers is irrelevant. If they're not prepared to do so there's nothing you can do about it.

[gingejbee]

Only a fool would wish to argue with the answer already given....however...from the first paragraph...aren't Sportsdirect going to want some sort of proof of purchase before refunding payment for goods?
tali1 may have bought the goods elsewhere or shoplifted them from Sportsdirect the previous day (no offence intended!)

[boxtops]

It's up to you to provide the proof of purchase, not for them to have to root around in all their sales transactions to find it for you.

Why are you returning the goods, are they faulty?

[LyndaB]

Asda won't normally give a cash refund without proof of purchase - either your receipt or your bank statement. They will, however, give you a gift card for the amount.

[sherrardk]

Last time I bought shoes from an actual Sports Direct shop I specifically asked what I would need to secure a refund in the event of a problem and they stated I had to have the box (Clark's just wanted the receipt).

[furrypusscat]

Sports Direct will offer either exchange or gift card providing you have a receipt and within the time specified. They will however refund if faulty but proof of purchase is still required.

[denis567]

If you do internet banking with your credit card, just print out the transaction details yourself and there should be no problem.

[jno]

have you looked online? If you haven't set up your account online you may be able to do so and be able to see your transactions there, and print them out.

[sherrardk]

Having a statement won't really help though. It just says the amount, doesn't necessarily match up to a particular problem.

[sherrardk]

Product ^

[tali1]

The goods were damaged-there was a small tear in the clothing(something not readily noticeable at purchase) Also the goods also had the sports direct tags still on them.I wanted (and got) an exchange).
sports direct did this - but the manager said it was at their discretion

[tali1]

PS - they did not at anytime dispute the damage itself

[sherrardk]

I am a big complainer/returner. Had a nightmare with TKMaxx about some shoes that were pants. I had no receipt but got a gift card in exchange. Now I have a receipt box.

[gingejbee]

"shoes that were pants"....surprised that you hadn't noticed this discrepancy when buying!

[ToraToraTora]

just log in to your internet account for the card and print the transaction list.

[tali1]

So going by Buenchicho's reply, in this instance Sports Direct were wrong.

[Buenchico]

The problem with giving a legal opinion is that much of English law is defined by precedents (i.e. court decisions) rather than by anything that was actually put into writing by Parliament. Unless a court has ruled upon whether a receipt is required and on the form that the receipt should be in (and in a way that covers all types of purchases) it's probable that nobody knows exactly what the law is, simply because the law hasn't yet been fully defined.

The Government website states:
"You do not need a receipt to obtain a refund for faulty goods. However, you may be required to show proof of purchase with a credit card slip or bank or credit card statement"
https://www.gov.uk/government/news/how-to-be-savvy-when-doing-your-online-shopping
(Although the title of that page refers to online shopping, the actual content refers to buying on the High Street).
However the actual wording used on other 'authoritative' websites varies and it's likely that any evidence that the item came from the store to which it's being returned (such as the fact that no other retailer sells that brand or the store's price ticket still being attached) would suffice. It's also possible that a County Court would uphold a simple statement from the purchaser (with no documentation whatsoever), as to where he/she bought the item, based solely upon the 'balance of probabilities'.

I've had a full refund from Maplin for a power supply that failed within a few weeks of purchase, even though I had no receipt. (I had to hassle a bit but I did point out that it was their own brand, so it must have come from them). Similarly I've had a full refund from Sainsbury's for a laminator that packed up shortly after purchase (again without a receipt) and Tesco offered me a full refund (although I accepted a replacement anyway) when I returned a faulty modem without a receipt.

[gingejbee]

Isn't it just easier to keep your receipts...it's really not difficult to put them in a folder. Or am I way too organised?

[black_cat51]

far too organised!

[Mamyalynne]

I too keep all receipts, am keeping a close eye on my Viner pans with a Lifetime Guarantee.