News1 min ago
I curently have a claim with sainsburys house insurance
The claim is nearly settled and they told me they were going to put £350 into my bank account. The money never went in so i called them and they told me they had put this money into a different bank account. I bank with alliance and leicester and this is were my direct debit comes out of to pay for my house insurance. They told me they have put it into a lloyds tsb account. I did used to have an account with lloyds tsb but i have never gave sainsburys house insurance theses details so when i asked were they had got theses details from the lady was nt sure. The advisor did say there was a note on the system saying for them to say sorry to me because they had put the money in the wrong account. My lloyds tsb account is still open cause i owe them money and i am currently paying them back monthly so if they have put the money in that account then it will have been swallowed up. I have called them back and the advisor said she was still waiting for a response from the dept that puts the money into the bank. Am i correct in saying that they should now issue me with the money again as it was their mistake that they put it in the wrong account. Any advice anyone please xx
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No best answer has yet been selected by jake0711. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.No expert, just looking at things logically, and technically, they have paid you so I wouldn't hold out much hope. Had it been paid into someone else's account, then yeah, fair enough, you could justifiably moan.
From what I can see the problem now of paying into the wrong account is a separate issue to take up with them but they have paid you.
From what I can see the problem now of paying into the wrong account is a separate issue to take up with them but they have paid you.
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