ChatterBank1 min ago
Virgin Media Contract
I have been with Virgin Media ever since they took over from Telewest - and I've been very happy with them.
I upgraded my service in December and got a Tivo box. As I understand it any change to services triggers a new 12 month contract, which means I cannot cancel or downgrade without penalty.
I got an email yesterday telling me that my monthly fee is increasing in April.
My question is, can they do that in these circumstances?
I upgraded my service in December and got a Tivo box. As I understand it any change to services triggers a new 12 month contract, which means I cannot cancel or downgrade without penalty.
I got an email yesterday telling me that my monthly fee is increasing in April.
My question is, can they do that in these circumstances?
Answers
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No best answer has yet been selected by hc4361. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.I don't really know the answer, but my gut feeling is they can do whatever they like.
I too have been with Virgin Media since they took over from NTL (I still have an ntl e-mail address0
I also upgraded my service recently, so I am a bit worried that I may also face the same predicament, so I will watch this thread with interest
I too have been with Virgin Media since they took over from NTL (I still have an ntl e-mail address0
I also upgraded my service recently, so I am a bit worried that I may also face the same predicament, so I will watch this thread with interest
hc4361 - look hard the full terms & conditions of your contract (probably buried on their website somewhere) - they will have reserved the right to increase the charges, but there is almost certainly an option to 'leave without penalty' provided you do so within xx days of being notified of the increase.
Any contract without this 'escape' clause tends to be regarded as overly onerous and would be difficult to justify/enforce.
Any contract without this 'escape' clause tends to be regarded as overly onerous and would be difficult to justify/enforce.
Look at section J3 here ...
http://shop.virginmed...r-cable-services.html
You appear to have 30 days in which to cancel
http://shop.virginmed...r-cable-services.html
You appear to have 30 days in which to cancel