ChatterBank5 mins ago
Ryanair .... Again
We had a flight booked with Ryanair the end of April. I received an email 31st January saying our return flight had been cancelled and would I like a refund or a voucher. I opted for the refund as over the past twelve months I have changed the flight four times and each time it has cost us more money.
I filled in the refund form and sent it off. A week later I received another email this time saying the flight in April has a scheduled time change and if I am happy with this click the link. I did not click the link.
Today anther email informed me that I can not apply for a refund as the flight is now back on.
I’m wondering where I stand by law on this I have the original emails they sent. Can they refuse the refund once they have cancelled the flight.
On the back of this email I cancelled the car hire the car parking and the dog boarding.
To be honest the way things are I could not see us travelling. I still can not see anyone being able to tr@vel. I just don’t know how they can offer you a refund and take it back a week later. Interesting to hear what others think about it.
Many thanks Christine
I filled in the refund form and sent it off. A week later I received another email this time saying the flight in April has a scheduled time change and if I am happy with this click the link. I did not click the link.
Today anther email informed me that I can not apply for a refund as the flight is now back on.
I’m wondering where I stand by law on this I have the original emails they sent. Can they refuse the refund once they have cancelled the flight.
On the back of this email I cancelled the car hire the car parking and the dog boarding.
To be honest the way things are I could not see us travelling. I still can not see anyone being able to tr@vel. I just don’t know how they can offer you a refund and take it back a week later. Interesting to hear what others think about it.
Many thanks Christine
Answers
Best Answer
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For more on marking an answer as the "Best Answer", please visit our FAQ.You can fly, as long as you have "a legally permitted reason to do so." A holiday is not a legally permitted reason (as of Feb 15). A common legally permitted reason would be business travel. Ryanair doesn't know whether you have a legally permitted reason to fly, or whether those rules will still apply on the dates of your flight, so they're operating as if you have or they won't. Basically, their attitude is hang on for grim death to every last penny and only give it up with bad grace after one hell of a fight.
Last year we had to resort to a credit card chargeback to get money back for a flight they cancelled.
Last year we had to resort to a credit card chargeback to get money back for a flight they cancelled.