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great story, Fred, the service levels can be exceptional in these places.
My wife and I got stranded in Washington DC in transit back to Europe one December....long story but we ended up at the Tyson Corner Ritz Carlton - in a junior suite cheaper than staying in a Dulles Airport hotel normal room....our baby was 4 months. Not only did they get all the room service etc sorted out, but one of their managers went to buy us baby necessities at 6am, as we had been banking on being back home the following morning, and he even had the presence of mind to bring warmed up milk and coffees with croissant (on the hotel) with him when he delivered it to our room at 7am.
It was truly beyond the call of duty.....