Well What Would You Do In The Circumstances?

[anotheoldgit]

http://www.dailymail.co.uk/sciencetech/article-2522182/Zavvi-threatens-customers-PlayStation-Vita-mistake.html

Now be honest.

[Mamyalynne]

Most likely nothing in the first instance but on receipt of the letter/email I would comply and return.

[Baldric]

Read the 'Unsolicited Goods and Services Act' carefully.

[charlieuniform3]

keep it

[Ken4155]

All depends on whether or not i had actually signed for it:-)

[Zacs-Master]

Depends whether I'd signed anything to say I'd received it.

[mikey4444]

What does Fred have to say on this subject ?

[Bazile]

Well ,in the piece which , says you are not entitled to keep the goods .

They should know about the legal position here

[dannyk13]

I would read the Consumer Protection (Distance Selling) Regulations 2000.

[Baldric]

From 'Citizens Advice'
You can keep the goods
The Consumer Protection (Distance Selling) Regulations say you have a right to keep goods delivered to you that you didn’t ask for. But if goods are sent to you by mistake, you need to contact whoever sent them to let them know and ask them to collect the goods. You might get goods sent by mistake if they are meant for someone else or you’ve been sent duplicate or extra items on top of what you ordered.
If you receive goods you have not ordered and which haven’t been sent by mistake, you can treat the goods as an unconditional gift and you can do what you want with them.

[237SJ]

I`d tell them they can come and get it but I want a specific time of collection as no way would I be sitting in waiting for their courier. I`d probably also have a bit of a moan about the threatening tone of their letter considering the error was on their part.

[ChillDoubt]

Like Zacs says, if I'd signed I'd cough it up.
If not, I'd flag the email as spam and take my chances!

[Gromit]

Pretty straight forward. I'd send it back. Anything else is theft.

[elliemay1]

Agree with 237sj.

[jim360]

In the past I've tried to send things back or draw the error to the attention of the person who made the mistake (sometimes not with much conviction). That was, admittedly, for rather smaller stakes -- in this case I'd return the goods once asked but would probably keep my mouth shut until they noticed.

[Baldric]

Fao Gromit
//If you receive goods you have not ordered and which haven’t been sent by mistake, you can treat the goods as an unconditional gift and you can do what you want with them.//

[anotheoldgit]

Zacs-Master

/// Depends whether I'd signed anything to say I'd received it. ///

That raises an interesting point Zac, how does one know what is in the package when one signs for them, unless one opens up the package in front of the courier before one signs receipt of them.

[anotheoldgit]

Baldric

Fao Gromit
//If you receive goods you have not ordered and which haven’t been sent by mistake, you can treat the goods as an unconditional gift and you can do what you want with them.//

Sorry to but in but doesn't it say "and which haven’t been sent by mistake",

[anotheoldgit]

237SJ

/// I`d tell them they can come and get it but I want a specific time of collection as no way would I be sitting in waiting for their courier. I`d probably also have a bit of a moan about the threatening tone of their letter considering the error was on their part. ///

Brilliant exactly the correct approach, why is that the customer is forced to put themselves out due to a mistake made by the supplier?

[China Doll]

Keep it and sell it on ebay... got no interest in play stations :c)