Togo - ////Ergo, they failed to comply with their side of the concession agreement. //
How did they "fail to comply with their side of the concession agreement"?
They failed because it must be clear that the company agreed that this employee would not be required to handle alcohol,. and then they put her in a position where she would have to handle alcohol - that is a failure on the part of the company.
//Why did the girl not just ask for assistance from a colleague? //
I have absolutely no idea, you'd have to ask her that question.
// Are you insisting that Tesco had not advised her that this was the proper response to her traumatic dilemma? //
I am not 'insisting' on anything. I have no idea what Tesco's policy is in this situation, nor if it was advised to this employee or not, or if she complied with it or not.
In order to answer those questions, I would need to know the policy, if it was advised to her, and if she followed it, and since I was not there, I can't answer you.
// May even nip into Tesco and pick up a bottle of vino. See if I can spot a Muslim till operator. (^_*) //
If you can determine someone's religious affiliation by standing at their checkout, then you are obviously wasted on here!
But if you do determine that your checkout operative is indeed a Muslim, there will be no issue, because by operating a checkout, they will have confirmed that they have no issue with handling and serving alcohol.