I'm glad you got your package Daft Grandad - eventually!
Chelle, they really are useless aren't they. I called them later yesterday afternoon and they said I should just go and collect my package from their depot in Hitchin. Aside from the fact that is their job, not mine, Hitchen is about an hour away from me and I'm ballsed if I'm wasting my time and petrol money to collect a £15 photo frame that they can't bring it upon themselves to even put on their van. I told them to stuff it and then had an argument with Amazon about getting my money back. They wanted me to to wait until they receive the item back but after I reminded them (quite strongly) it has been stuck in the depo for 4 days without moving it could be weeks before it is returned to them. They listended in the end.
I aim to try and avoid using any company that send with Yodel, unfortunately there are so many of them that do use them now. Perhaps that's their problem, they can't handle it.