The last week in November I was talking to a good friend about what to get Youngsmow for Xmas. He knew what football team he was mad about & sent me a link to a specific football shirt on a certain website. I clicked link, went straight thru to website, shirt, description etc etc. was perfect. Filled in payment details, money came out of bank within 2 days. Have never received shirt.
On looking closer it seems it’s a U.S. company which I hadn’t realised but should have still arrived. I’ve looked and have emailed them, have filled in their CONTACT US details several times - nothing. I never even got an email confirming my order so I don’t have an order number.
Am happy to name company if anyone knows anything about them??
But does anyone any bright ideas or just write it off as a bad experience?? X
I can’t find them on Trustpilot but he has looked the other day online and says he has found some unfavourable reviews and feels awful now(not his fault obv)
Anything from the US has to clear customs in the UK. If it was posted by mail it will be received by post office/Royal Mail and you should receive notice for this. You could also put in a claim with credit/debit card company. Your bank statement will show details that the bank can follow up on
How did you pay? You say that the money ‘came out of the bank’ within two days. If, for example, you paid by credit card or PayPal, there’s a good chance of being refunded. Debit card, less so but not impossible.
Paid with card details and checked online banking a couple of days later and they had taken the money - it says the amount and payment to their website .
For this amount of money, it’s probably not worth the letter writing and form-filling involved in trying to make a chargeback.
In any case, the bank would probably expect you to wait several weeks before initiating a chargeback given the Christmas post situation. These days you could also easily find yourself being charged nearly as much again in fees and customs charges if it does turn up.