McAfee Problem

[Joeyjake]

A message keeps popping up saying my pc is at risk and to turn on real time scanning. However, when I try to do this, nothing happens. My pc is running really slowly, pages will not load and I don't know what to do as I am not at all savvy technically.

Any help and advice in extremely simply terms would be greatly appreciated. Thank you.

[an_eagle]

is there any option for full scan if you open macafee security centre by doing right click on that... try to do full scan if you find that optin that will help..

[Joeyjake]

I just keep getting a message that an error has occurred and nothing happens.

[ChuckFickens]

Run a full scan with malwarebytes while in safe mode...

You'll be best off using another computer to download the file in the link below and put it on a usb memory stick, or CD. Then start the computer with the problem in safe mode by switching it on and tapping the F8 key straight away. When you get the boot menu select safe mode with networking. Once the computer is started install malwarebytes from the USB stick, or CD and let it update (if you have a earlier version of windows than windows7 wireless won't work for this step, you'll need to connect by Ethernet cable). Once the program has installed and updated run a full scan with it and remove anything it finds.

http://download.cnet....-8022_4-10804572.html

[Joeyjake]

How about if I uninstall McAfee and replace it with Norton? That never seemed to be as much trouble ...?!