ChatterBank2 mins ago
Have I Got A Virus ?
14 Answers
Hi,
I've been unable to login to my online bank over the weekend, just an error saying "technical difficulties", although each time I retried it kept wanting the same digits of my password, ie. 4th, 5th & 1st - that's not right. Realised today the service was actually ok so tried with the card reader rather than "memorable data" & that was fine. Still can't login using "memorable data", wants same digits.
Today I've tried to login to my credit card online & that's not recognising any of my details either - card number, ID number, passcode or memorable word (latter, again it's asking for same characters each attempt, 2nd & 7th), says it can't confirm my identity.
I KNOW the details I'm putting in are right, & I KNOW that wanting the same characters at each attempt is NOT right - so have I got a virus ? Nortens hasn't alerted me to anything.
I've been unable to login to my online bank over the weekend, just an error saying "technical difficulties", although each time I retried it kept wanting the same digits of my password, ie. 4th, 5th & 1st - that's not right. Realised today the service was actually ok so tried with the card reader rather than "memorable data" & that was fine. Still can't login using "memorable data", wants same digits.
Today I've tried to login to my credit card online & that's not recognising any of my details either - card number, ID number, passcode or memorable word (latter, again it's asking for same characters each attempt, 2nd & 7th), says it can't confirm my identity.
I KNOW the details I'm putting in are right, & I KNOW that wanting the same characters at each attempt is NOT right - so have I got a virus ? Nortens hasn't alerted me to anything.
Answers
Best Answer
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For more on marking an answer as the "Best Answer", please visit our FAQ.I've had a similar situation where my entry wasn't accepted. I put it down to the financial institutions server screwing up. Failed 3 times and got them to send me new details. I'd doubt it's a virus. Even a scammer trying to get your number wouldn't alert you by asking multiple times. But you can always opt to scan for peace of mind.
Finally sussed ! :)
Not keyboard, not maintenance ... turned out was IE. I use that as my default but after the guy at Barclaycard getting narked 'cos he couldn't see my failed attempts & admitted he didn't have a clue but had asked me to delete history & cookies anyway, asked if I had another browser. Well I use Google Chrome for Facebook so tried it from there - was fine ! Then tried to login to the bank - that was fine too !! Seems more & more sites are becoming incompatible with IE ...
But thanks for all your suggestions, appreciated :)
Not keyboard, not maintenance ... turned out was IE. I use that as my default but after the guy at Barclaycard getting narked 'cos he couldn't see my failed attempts & admitted he didn't have a clue but had asked me to delete history & cookies anyway, asked if I had another browser. Well I use Google Chrome for Facebook so tried it from there - was fine ! Then tried to login to the bank - that was fine too !! Seems more & more sites are becoming incompatible with IE ...
But thanks for all your suggestions, appreciated :)