Any Help - Please!!

[10ClarionSt]

I'm still struggling to instal my wireless router. I had 2 good replies before but it didn't fix the problem. I've installed a wireless card, now I want to instal a network card, but the wizard says it can't find the necessary software to instal the hardware. I've phoned the Belkin helpline twice and they don't know what to do except tell me to take it back and exchange it, which I've done with the same outcome. So I'm back where I started. Device Manager is showing the network card and says it is working properly. How can it say that when I haven't gone through the installation wizard?! Help! Help! Help! Before I put a hammer through this router box!!

[mattie]

What operating system are you using?

[mattie]

Just read your previous question.

Is the network card that you have installed a wireless one?

Are you connected to broadband via cable or adsl?

Have you configured the router yet?

To configure a router, you need to first connect to it physically, i.e with a rj45 cable via a standard network card, not a wireless one.

It is advisable to test the router is working correctly by connecting to it physically before trying a wireless connection.

[Ralph]

You could try to reinstall the right driver. When you're at Device Manager, right-click on the notwork card in question and choose Update Driver. The first screen will probably ask if it can connect to Windows Update, click "No, now get lost Mr Gates". Click Next, then choose the (Advanced) option. Next, try the top option for searching on the CD (make sure it's in the machine). If it finds the right Belkin driver, install it and you should be fine, for this bit at least. If it doesn't find the right driver, try the bottom option for "Don't search, I'll choose the right one". On the next screen, choose "Have Disk" and browse the Belkin CD looking for the driver.

Let us know how you get on.

[mattie]

You need to go back a step.

Uninstall the wireless card, and the other network card, and just install the network card with the rj45 socket.

You need to get this working first.

Are you sure that you have got a cable router and not an ADSL router?

A cable router will only have rj45 ports on the back.

The installation sequence is as follows :

turn off the PC, router and cable modem.

Connect the cable modem to the specified port on the back of the router, connect the network card in the PC to one of the other rj45 ports on the back of the router.

Power on the cable modem, wait for about 2/3 minutes then power on the router, wait another 2/3 minutes or until the lights have stopped flashing, you should see the connection led is on permanently, then power on the PC.

On the PC, goto start,control panel, network connections.  Right mouse click on the local area connection and select properties, tick the box marked "show icon in notification area when connected".

You should then see an icon like two computers stuck together near the clock.

Next click start, then run and type cmd, then ok.

In the window, type ipconfig /all, and press enter, you should see the ip configuration for you Lan card.

If the above works, open internet explorer, click tools, internet options, connections, select never dial a connection, click on Lan settings and select automatically detect settings, close internet explorer and restart. If you successfully get a web page, then all is working ok.

[mattie]

Pleased to be of assistance.