Dropbox

[Maydup]

I went to the Dropbox to read this month's papers ahead of next week's meeting and I can't open anything. Some are pdfs, others are word or excel.

Normally I click on the folder then the document and they open automatically. Today all documents, both old and new, just give a small icon in the centre of the page where it normally opens. If I download it will open, but I don't want to download any of them. I just want to read them and move from one to another with ease.

What can have changed since last month when I last used the box. (I'm using and awlays use an ipad if it matters)

[Maydup]

Anyone around this morning who can help with this one?

[Tuvok]

I assume its a shared folder?

Try uploading a known working file of your own and see what happens.

[Maydup]

Sadly I don't really have access to any working files on my ipad and besides, the other members of the folder would be able to see it if I did.

I have looked in a different shared folder and that's the exact same. These are documents that have been in their forever. Same happens with the documents the meeting organiser has just posted in there.

[Gromit]

I have just checked my own Dropbox folder, and all files are opening for me on my iPad.

Trying doing a a full iPad restart. Hold the Power and Home button until the iPad reboots.
Then try the Dropbox folder again.

[Maydup]

Good idea Gromit I'll do that now.

[Gromit]

Are you using the App or using the website?

If you are using the app, try deleting it and then re-download it. That will remove any corrupted data.

[Maydup]

I have switched off fully and on again, but no change. I am using the website. I can open the docs but have to download them first, most strange.

[Gromit]

Try a different browser, or better still download the free Drobox App for iPad.

https://appsto.re/gb/63ZHt.i

[Gromit]

When I said above that I coyld use Dropbox on my iPad, that was using the app.