Sim Only Phone Deals

[sddsddean]

If you are on a SIM only monthly deal with your provider (O2 in my case) and buy yourself a replacement phone outright (and not through O2), are the phone provider obliged to give you a replacement sim card to suit your new phone so you can keep on the same SIM only monthly rate? A guy in Tesco phone shop says they should do this, but just wondered if anyone had any experience.

[bednobs]

not sure if they obliged, but it would make sense for them to do so to prevent you moving to another provider

[ABerrant]

"+ Replacing your sim

If you’re an existing customer, you may need a replacement plastic sim or eSIM for one of the following reasons:

Your current sim is faulty or damaged
Your device has been lost or stolen
You’re upgrading to a new device that takes a different size or type of sim.

There are two ways to request a replacement sim:

Ask in your local O2 store
Call Customer Services on 202 (Pay Monthly) or 4445 (Pay As You Go), free from your O2 phone."

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

[Giggsie]

Yes go to your o2 shop they will change it for you no problem

[sddsddean]

Thanks for all your answers