vsmon.exe virus - urgent help required from those in the know please

[mkjuk]

I think ive got a virus or something is seriously wrong with my zone alarm. the process vsmon.exe is all of a sudden using between 60 & 95% of my cpu. I cannot remove zonealarm from add/remove programs as i get an error message saynig that vectors are still running even when ive closed everything down. I cannot work out how to disable zonealarm as its not in the icon tray at the bottom left of the screen anymore. I did a spybot search and destroy but the problem still persists and my computer is running really slow If i end the process through task manager it immediatly starts up again - what can i do to sort this out please?

[wideboy]

Have you tried doing all this in Safe Mode? Have you tried re-installing Zone Alarm?

[mkjuk]

just tried to install zone alarm from downloads.com and am getting the following error message


setup is unable to log into the true vector service.
Install cannot continue without logging into the true vector service
Please use the service manager (What is this?) to shut down the truevector service and then restart the installer program

how do i do this?

[jeffdav]

Hi
I've just experienced the exact same thing on my pc ,Ive since found out it has some thing to do with the last upgrade for zone alarm . If your still able to connect to the internet I'd advise you to log onto the zonelabs site and access the forum and look at what people have been saying.
I found a piece by a contributor called sly fox
about the very same problem and he's came up with the solution to the problem , Its to long to post here I think it prints off over 3 pages
I think this address takes you straight there
http://forum.zonelabs.org.zonelabs/board/messa ge?board.id=inst&message.id=52386

[alunrw]

have you tried - Start > All programmes > Zone labs > Uninstall
you may be able to uninstall it this way?

[alunrw]

sorry, hadnt seen the above

[Ralph]

Right-click on the My Computer icon on the desktop or in Windows Explorer and choose Manage.

At the bottom of the left hand pane, click the + beside Services and Applications. Click on Services, then in the right hand pane, scroll down 'till you find the TrueVector Internet Monitor service. Right here's where I would have said to right-click the service and stop it, but I've just checked and it won't let me do anything with it. You may have to boot to safe mode and stop the service from there.

[mkjuk]

thanks guys - got it sorted now

[mkjuk]

except now ive managed to delete it and reinstall it wont let me onto msn messenger - cant remember how to allow certain programs if the bubble doesnt pop up automatically - anyone know?

[LeMarchand]

To manually configure progs with ZA, open up ZA and go to "Program Control" and click "Add". Then browse to the .exe file for the program you want to use. Once it is in the list, give it appropriate permissions.