Computer

[Sasso1]

My PC refuses to shutdown!!
I have to resort to the power button
Any suggestions?

.sasso1

[TechGirl]

Are you using Windows XP?

If your PC reboots instead of shutting down, the likelihood is it is a driver issue with a piece of hardware.

If your PC hangs (stops responding) at the 'Saving Your Settings' screen, this is a known bug with Windows XP, for which Microsoft has a supported fix.

To learn how to get this patch, see here

The necessary patch is included in Windows XP Service Pack 1, and also is now available on the Windows Update site under �Recommended Updates� for Win XP Professional, titled �Restarting Windows XP.� However, to find it, you may need to reconfigure how Windows Update appears for you, by enabling the Windows Update Catalog as follows: At the Windows Update page, click Personalize Windows Update at the left, and then Enable the Windows Update Catalog. Save your settings. This adds the Windows Update Catalog link in the left box. Click this link, then click Find updates for Microsoft Windows systems. Pick Windows XP in the drop-down list, click Search, take Recommended Updates, and find the �Restarting Windows XP� patch which references Q307274.

[HWKE]

Do you have Roxio installed? There is a Known issue with this. If so get the patch from here: http://www.roxio.com/enu/support/ecdc/software _updates.html
Also, if you don't have Roxio installed, open control panel >system >hardware >device manager and click on each item to open the subgroup and look for a yellow icon, or anything which says 'unknown device' or something similar. If you find any, right click and select uninstall. Then reboot. Windows will then find the device(s) if they exist and reinstall the drivers. It is a common error for drivers to corrupt and affect the way windows behaves. Especially if the offending device is your LAN device, which can also cause a delay in sending emails.

[Mac70]

I had this problem with a USB modem. Unplugging before shutting down helped. Soon replaced it of course.

[almcd007]

I also downloaded a very good registry fix - which seemed to work for the hanging at shutdown problem. Every now and again it scans evrything and cleans it all up. Makes things go a little smoother.