avg

[BertiWooster]

My AVG protection is not working - I have AVG Version 8.0.176
There is a message saying that the Antivirus database is outdated and the Antispyware database is outdated .

Under update manager there is a message saying -
" Invalid update Control CTF file "
This message remains when i click the update button .

Any ideas as to how to solve the problem , please ? Thanks

[ChuckFickens]

Delete all the .CTF files from

C:\Documents and Settings\All Users\Application Data\Avg8\update\download

and run the updates again

[ChuckFickens]

oh you'll have to set explorer to show hidden files and folders first though other wise you can't see the folder above.

my computer, click on the tools menu and then folder options, then click the view tab and under hidden files and folders put the tick in "show hidden files and folders" and click ok.

Browse to the folder I said above, delete all the files that end in .ctf and then do the reverse of above to hide the hidden files and folders again.

[theshedman]

Hi BertiWooster, I have AVG on my PC and a while ago it stopped working properly. I tried various things to get it right but none seemed to work. In the end I completely removed the program and installed it again. Worked fine ever since. Must say it's a lot better than the Norton I used to pay for.

[Gormless]

I gave up on AVG after I upgraded it and it made my pc virtually unusable for 10 mins or so after a reboot. I removed it and downloaded AVAST, which is not quite so resource-intensive (so far!)

[annie0000]

I didn't even bother wiping it, I just went back to the avg site and reinstalled it and it was fine.

[ChuckFickens]

the invalid CTF problem is quite a common one in AVG and is easily cured as I said above, no need to reinstall it at all.

[ChuckFickens]

Gormless, if you want lightweight anti-virus then NOD32 is by far the least resource intensive about, though obviously not free.

[BertiWooster]

Thanks all for responding


ChuckFickens

Excuse my ignorance - i've put the tick in the " show folders" and clicked ok

How do i now get to the folder to delete the files you state ?

[ChuckFickens]

follow the path the back slashes are the separators

C:\Documents and Settings\All Users\Application Data\Avg8\update\download

so open my computer, double click you hard drive c: to open it, then double click "documents and settings" in the list of folders you see, and keep going along the path until you get to the final folder...

once in the final folder select the view menu and set the view to be details, then click on the column header where it says "type" to sort the files into order of type. you should then be able to click on the first CTF file once then find the last ctf file then hold down the shift key and click on that once. That should select all the files between the two you have clicked on... then press delete to remove them and run the AVG update again.

[BertiWooster]

ChuckFickens

Sorted - thank you very much