If you have the disc driver reload the drivers for it (if using windows 7 or above) or go online to fine the driver recovery for your model and install and update the drivers. Remember to uninstall your printer first before reinstalling it. if that doesn't work, unplug the the device from the computer and the power supply, upen a first floor window and lob it out, then go to where it lands and smash it with a hammer until it is in tiny pieces just so it know not to mess with you.