Wheelchair assesment which department?

[StretchyLegs]

Hello, I hope someone can help, my Mum is in a care home in Essex and wheelchair bound. About 10 weeks ago a man called to see her and told the Nurse on duty that my Mum's wheelchair was wrong for her ,she should not be hoisted and he would be back in touch,
The nurse in question didn't know where he was from (?!) I have contacted Essex social care who know nothing at all.
Please can anyone suggest where this guy may have come from we would be so grateful.
Thank you

[Wak]

You could try your mum's local Doctor?
The local hospital should also have a mobility supply department.

[Dee Sa]

by law he should have signed their visitors book, ask to see it or speak the manager of the home they should have this info on file.Kick up a fuss no one should be allowed to wander round unless the staff know who he is.
This whole procedure to get a new chair can take up to & over six months, when you do fnd out you will have to keep at them for a progress report, before this chair is ordered it will have to be approved by social services if they are paying.Ask manager who normally comes to assess.

[saxy_jag]

It it was occupational therapy, then they usually come under the auspices of the social services department, apart from which it's usually a physiotherapist who's the one to advise on wheelchair suitability and/or hoisting.

I would suggest you speak to the manager of the home in the first instance. If he or she cannot help, then go higher, to the home's managing body - they should keep records of visitors to to their premises.

If you are concerned about your Mum's wheelchair etc., then by all means contact social services and ask them if they arrange an assessment. As Dee Sa says, though, this can be a very long-winded process.