Odd email problem.

[EvianBaby]

I was sent an email to my outlook address (work address) a few weeks ago. I received it and replied but the recipient never received my reply. They tried again today and the same thing happened. I have access to that email account on my iPad so sent one from that which they received straight away so the problem seems to be with my outlook express. Any ideas what it might be? It's running on Vista.

[EvianBaby]

Should add other people seem to receive my emails sent from outlook with no problem.

[PeelerPal]

You said the magic word that is the mother of all problems with email...VISTA!!

[EvianBaby]

:( sadly I don't have a choice with it being a work pc. Hallelujah for the iPad.

[Buenchico]

It reads as if the recipient's email service is operating a spam filter based upon IP addresses. The system has erroneously recorded your work's IP address as a spammer, and is blocking mail from it. Tell your IT department that your IP address might be suffering from such problems and/or get the recipient to check their spam protection policy.

Chris

[EvianBaby]

Would my iPad not be running the same IP address if it was sitting right next to my laptop when I sent the email from it that was received? (not over sure how these things work)

[ChuckFickens]

If it's a works Email address then ask the IT department at your work, as they should know a lot more about the email setup than you're ever likely to be able to tell us.

As an initial guess, I'd think your emails from outlook are formatted as HTML and either that in itself, or something contained in an HTML signature are causing your email to be filtered out as spam at some point whereas the format or content is different when sent from the ipad.

I assume the receiving party has checked their spam filters/folder

[ChuckFickens]

Chris, generally the IP address of the originating server would be the same regardless of the device used to send the mail.

[EvianBaby]

Just being a small company we don't have an IT dept as such, just a comany we pay who are meant to provide support but are effing useless. Also it wasn't a work related email. I'm not sure what system the recipient uses for his emails but he said he doesn't have junk folder. Odd

[Buenchico]

If the recipient is using a home internet account (rather than being at work) ask him to log into his email account via his ISP's webmail service, instead of using an email client (such as Outlook Express or similar). He will then probably find a folder labelled 'Junk', 'Spam', 'Bulk' or something similar. (That folder won't be present on his email client). Your missing emails will probably be in that folder, together with an option to mark them as 'not spam'.

[EvianBaby]

He was using a work account as well. As he's not been in the job for long he probably wouldn't be advised to go asking his IT about it :)

[ChuckFickens]

Probably best to just leave it then!

If your emails are being caught by his companies spam filters they might be getting read by the IT department his end before being either released from a quarantine, or deleted

Stop using company email and use your own email for personal stuff, professionally I should say it's wrong and the IT people either end can very likely see all your emails if they wanted/needed to.

[EvianBaby]

I know my bosses won't be bothered by it but there's a chance his might not appreciate it. They didn't contain anything overly personal so I'm not too bothered if anyone else saw them I just couldn't understand where the problem was.