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looked at the tutorial, saved it, cant believe it looks so easy, wouldnt dream of paying someone else £20 to do it. and absolutely yes remember the e-mail attached to the apple account, the password and the passwords for this e-mail and the rescue e-mail. as a longstanding user of a pc, and latterly an ipad and iphone, remembering passwords and usernames is basic commonsense. but then again, when setting up something like this for someone else, its also commonsense to make sure they know these and have access somehow to them if they forget. so bad marks to the neighbour who set up my friends ipad, subject of an earlier question, as an IT worker he should have known better