weird. i was just on the denplan website looking into this.. that seemed to be saying that i had to find a dentist in my area (im in central scotland) from their list, contact the dentist and ask if they accepted new denplan patients, if they said yes then i was to go to them, have a basic check up so that they could assess what level of plan i should go onto and then i would have to pay for that (it did mention that these dentists would set their own fees for that) then i would speak to denplan again, and set up a direct debit and membership for whatever level i was meant to be at. which one were you looking at?