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we are lucky with our doctors' call centre, we are answered by a human, even if they are speaking the dreadful dialect of Eivisenc, and we are asked if we want a doctor or nurse, confirm our name and birthdate and that's it, appointment there and then and we usually get a choice of times! But the health centre has at least 8 doctors on at a time and 8 nurses even though we are all assigned to a certain doctor, then there's Urgencias , which if ever we couldn't get an appointment, we would go to Urgencias and be seen there and then. Hope we do not followed Britains trend.