ChatterBank2 mins ago
No Receipt - Card Payment
22 Answers
If you don't have receipt can you show the card you paid with for the transaction?.Sportsdirect said i would need my actual card statement - but that can arrive a month after tranasaction - and that's no good for their 28 day return
I thought that they could call the transaction on the card reader alone?
I'm sure i have done this at Asda
I thought that they could call the transaction on the card reader alone?
I'm sure i have done this at Asda
Answers
Best Answer
No best answer has yet been selected by tali1. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.
If the goods were faulty or wrongly described you have the right to a refund irrespective of whether you can provide any form of receipt or not (although it obviously helps).
If there was nothing wrong with the goods then Sports Direct have no obligation whatsoever to offer a refund or exchange. If they decide to do so (e.g. by offering a 28 day refund service at the time of purchase) they are fully entitled to make their own conditions about what form of receipt they will or won't accept (or, indeed to have a rule that says you can only get a refund or exchange if you arrive at 3am on a Sunday, walking on your hands while stark naked and singing the Lithuanian National Anthem backwards). They make the rules and, since the goods weren't faulty, you have to accept them. Whether or not they could get the transaction details via their card readers is irrelevant. If they're not prepared to do so there's nothing you can do about it.
If there was nothing wrong with the goods then Sports Direct have no obligation whatsoever to offer a refund or exchange. If they decide to do so (e.g. by offering a 28 day refund service at the time of purchase) they are fully entitled to make their own conditions about what form of receipt they will or won't accept (or, indeed to have a rule that says you can only get a refund or exchange if you arrive at 3am on a Sunday, walking on your hands while stark naked and singing the Lithuanian National Anthem backwards). They make the rules and, since the goods weren't faulty, you have to accept them. Whether or not they could get the transaction details via their card readers is irrelevant. If they're not prepared to do so there's nothing you can do about it.
Only a fool would wish to argue with the answer already given....however...from the first paragraph...aren't Sportsdirect going to want some sort of proof of purchase before refunding payment for goods?
tali1 may have bought the goods elsewhere or shoplifted them from Sportsdirect the previous day (no offence intended!)
tali1 may have bought the goods elsewhere or shoplifted them from Sportsdirect the previous day (no offence intended!)
The problem with giving a legal opinion is that much of English law is defined by precedents (i.e. court decisions) rather than by anything that was actually put into writing by Parliament. Unless a court has ruled upon whether a receipt is required and on the form that the receipt should be in (and in a way that covers all types of purchases) it's probable that nobody knows exactly what the law is, simply because the law hasn't yet been fully defined.
The Government website states:
"You do not need a receipt to obtain a refund for faulty goods. However, you may be required to show proof of purchase with a credit card slip or bank or credit card statement"
https:/
(Although the title of that page refers to online shopping, the actual content refers to buying on the High Street).
However the actual wording used on other 'authoritative' websites varies and it's likely that any evidence that the item came from the store to which it's being returned (such as the fact that no other retailer sells that brand or the store's price ticket still being attached) would suffice. It's also possible that a County Court would uphold a simple statement from the purchaser (with no documentation whatsoever), as to where he/she bought the item, based solely upon the 'balance of probabilities'.
I've had a full refund from Maplin for a power supply that failed within a few weeks of purchase, even though I had no receipt. (I had to hassle a bit but I did point out that it was their own brand, so it must have come from them). Similarly I've had a full refund from Sainsbury's for a laminator that packed up shortly after purchase (again without a receipt) and Tesco offered me a full refund (although I accepted a replacement anyway) when I returned a faulty modem without a receipt.
The Government website states:
"You do not need a receipt to obtain a refund for faulty goods. However, you may be required to show proof of purchase with a credit card slip or bank or credit card statement"
https:/
(Although the title of that page refers to online shopping, the actual content refers to buying on the High Street).
However the actual wording used on other 'authoritative' websites varies and it's likely that any evidence that the item came from the store to which it's being returned (such as the fact that no other retailer sells that brand or the store's price ticket still being attached) would suffice. It's also possible that a County Court would uphold a simple statement from the purchaser (with no documentation whatsoever), as to where he/she bought the item, based solely upon the 'balance of probabilities'.
I've had a full refund from Maplin for a power supply that failed within a few weeks of purchase, even though I had no receipt. (I had to hassle a bit but I did point out that it was their own brand, so it must have come from them). Similarly I've had a full refund from Sainsbury's for a laminator that packed up shortly after purchase (again without a receipt) and Tesco offered me a full refund (although I accepted a replacement anyway) when I returned a faulty modem without a receipt.
